We wrote to East African Breweries Limited through our lawyer, Daniel Mabera, after which we got a request for the defective products for testing at their laboratories and we in turn requested for testing to be done by an independent institution.
 |
| Tusker Lager |
An entertainment joint based in Nairobi has drafted a letter to the Consumers Federation of Kenya complaining of having been sold contaminated drinks by the giant beer manufacture.
The beer was supplied by East African Breweries Limited through their appointed distributors known as Bia Tosha Distributors. The letter was addressed to Cofec and reads as follows;
On Saturday 29th November 2014, we purchased beer two (2) crates of Tusker Lager; we made payment and took possession of the same for retailing to our customers.
However, upon serving the said Tusker Lager to our customers, it was revealed that the beer bottles contained foreign products that were not Tusker Lager which had a distinct scent and taste associated with general cleaning detergent and a milky grey look (see attached video). From opening a few more bottles from that batch, we noticed the same and put them aside because we believed that product was defective and therefore not fit for human consumption.
We wrote to East African Breweries Limited through our lawyer, Daniel Mabera, after which we got a request for the defective products for testing at their laboratories and we in turn requested for testing to be done by an independent institution.
Subsequent to that, we were paid an informal visit by an employee of East African Breweries Limited, Joseph Kiniti, trying to confirm if we really had gotten any defective product from his employers to which we confirmed that we did and upon asking for what we wanted to be done, our reply was simple, "We want reassurance that the problem of defective products shall cease and a visible sign of quality control improvement in their processes as because it was affecting our business and clientele". He requested for some time and he would get back to us, but still has not.
Subsequent to that, on 7th February 2015 we made another purchase of beer from Bia Tosha and established that two (2) crates of White Cap Lager were similarly defective and unfit for human consumption.
Due to the lack of response and insistence in testing to be done at their laboratories, we forwarded samples of the defective products to the National Authority for the Campaign Against Alcohol and Drug Abuse (NACADA) and they are conducting tests on the defective product and now feel that we need to also inform you because the manufacturer of the products do seem to take this matter seriously to the extent of our complaint being totally ignored.
0 Comments